Western Insurance stems from the renowned PSG Group. Their insurance arm is known as Western National. In Botswana the National part falls away. Western Life have been our client from 2018. We have implemented our policy administration solution, Exergy with a focus on the end-to-end administration of their business processes.
"Having been an Exergy user for seven years, I was excited when Western Life implemented the solution. Our experience with SilverBridge has been great and the ongoing product product innovation and updates to Exergy ensures we always have the latest version with new features being continually introduced.
Exergy has enabled Western Life to streamline its processes. It really is a case of doing everything in terms of policy administration from within the Exergy environment. Whether this is premium payments, paying commissions, or communicating with clients, it empowers us with end-to-end policy management capabilities.
Exergy delivers a completely integrated environment from its user-friendly method of capturing customer information to providing a convenient way of managing all scheme information, exergy provides us with platform for growth. Additionally, it enable us to communicate in real-time with customers using their preferred channel. The software offers complete flexibility, so we can focus on delivering customer value."
Tshegofatso Mokoka – Business Systems Manager