The Smart Claims solution includes an internal and external risk score and intelligent decision-making, which enables the straight through processing (STP) of an insurance claim.
The solution presents insurers with the opportunity to improve customer experience whilst mitigating risk. The solution improves business efficiency, allowing staff more time to attend to higher value tasks.
The Smart Claim solution integrates directly into the insurance line of the business system, as well as all other third-party data sources used for claims decision-making.
The AI modelling process virtualises expertise of the best decision-making at an insurer there, ensuring expert attention can be given to every claim processed within the organisation. These models are continually assessed to ensure they make the best decision possible. They can quickly be retained and redeployed in reaction to market changes with no impact on existing business processes.