Working towards digital insurance onboarding

The insurance onboarding process is evolving to better reflect the digital needs of today’s customer. A high level of service and improved customisation are key elements to ensure its success, says Kelly Preston, digital manager at SilverBridge. “Even though the onboarding journey will be different for every customer, financial service providers and insurers must to […]

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Cloud-based policy administration

The imminent arrival of two Microsoft data centres in South Africa has put renewed focus on the importance of the cloud. But how can insurers benefit from this environment and embrace the opportunities it unlocks? Claudette Steynberg, product manager at SilverBridge takes a closer look. “Digital transformation has become a key talking point in boardrooms […]

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Outsourcing the policy administration function

Policy administration is a fundamental business function for any insurer. The stakes are high in ensuring consistent customer service delivery across the operational value chain; failure could result in complaints being lodged with the ombudsman, reputational damage, and ultimately the loss of business. Angelique Strumpher, Administration Manager at SilverBridge, examines how outsourcing can help mitigate […]

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BI to combat insurance policy lapses

For insurers, managing policy lapses or surrenders are part of business. But despite recent figures reflecting a nine percent decrease in surrenders last year from 2016, it will remain a concern for companies trying to compete amidst ever-tightening budgets. Kelly Preston, data analytics manager at SilverBridge, discusses how business intelligence (BI) can help mitigate some […]

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