Working towards digital insurance onboarding

The insurance onboarding process is evolving to better reflect the digital needs of today’s customer. A high level of service and improved customisation are key elements to ensure its success, says Kelly Preston, digital manager at SilverBridge. “Even though the onboarding journey will be different for every customer, financial service providers and insurers must to […]

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Cloud-based policy administration

The imminent arrival of two Microsoft data centres in South Africa has put renewed focus on the importance of the cloud. But how can insurers benefit from this environment and embrace the opportunities it unlocks? Claudette Steynberg, product manager at SilverBridge takes a closer look. “Digital transformation has become a key talking point in boardrooms […]

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SilverBridge empowers employees with its innovative leave policy

Since implementing its innovative discretionary time off (DTO) leave policy in January last year, SilverBridge Holdings has reported an overwhelming positive reception from staff resulting in employees better balancing their work and personal lives. Ruth Wotela, People Wellness Executive at SilverBridge Holdings, says the organisation introduced the policy that provides unlimited paid leave to reflect […]

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Outsourcing the policy administration function

Policy administration is a fundamental business function for any insurer. The stakes are high in ensuring consistent customer service delivery across the operational value chain; failure could result in complaints being lodged with the ombudsman, reputational damage, and ultimately the loss of business. Angelique Strumpher, Administration Manager at SilverBridge, examines how outsourcing can help mitigate […]

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