SilverBridge partners with Hollard Botswana to assist with cloud migration

Hollard has modernised its operations by partnering with SilverBridge and migrating its Exergy solution to Microsoft Azure as the independent insurer focuses on embracing emerging technologies to help position the business for a digital world.

Previously, Hollard Botswana used an on-premise solution that ran independently from Hollard International. But as digitalisation is accelerating globally to encompass a wider share of the insurance value chain, Hollard Botswana identified the need to modernise its core systems. This would equip the insurer to not only scale more effectively, but also respond more easily to changing customer requirements.

To this end, the Botswana business would move its Exergy licensing to the Hollard International master agreement and migrating the on-premise Exergy offering into Azure.

“Hollard International has been a SilverBridge client since 2016. Its Exergy solution has enabled us to grow across Africa. We have been very happy with the SilverBridge approach especially the way the system is set up with each territory able to customise Exergy according to local requirements,” says Vernon Goodman, executive head of digital and technology at Hollard International.


SilverBridge has the experience, skilled consultants, and solutions in place to deliver an effective and timeous move to the cloud. Its long-standing partnership with Hollard International gives it unique insights into the customer’s business enabling it to scale according to the needs of any territory.

“As a Microsoft partner, we have an intimate understanding of Azure and how to leverage it to unlock demonstratable business returns for customers. Our strategic relationship with Microsoft has enabled us to re-architect our solutions for Azure and unlock the flexibility that comes from a cloud environment. For Hollard, this means getting a tailored solution that fits the demands of its business in the country,” says Lee Kuyper, COO at SilverBridge.

The benefits of migrating Hollard Botswana to Azure means the insurer can access new features seamlessly unlike an on-premise solution that needs to be reinstalled or be patched. As several countries share a code base on the Exergy master agreement with Hollard on Azure, any updates are immediately rolled out to the contracted operations.

This ensures that the go-to-market strategy of each country can be sped up to two months instead of the greater length of time it took in the past. The Exergy solution can also be managed centrally with the high performance computing capabilities of Azure delivering additional flexibility for scalability across business operations.

Reinventing the business

“In Botswana, the Exergy solution suite has been a game changer for us with the migration to Microsoft Azure taking less than three months. This has given us a vital competitive advantage from a speed to market perspective,” says Goodman.

Another example of these improved operational efficiencies has seen month ends that previously took three days to complete, now be finished in a matter of hours. Using Exergy and Azure as the foundation, Hollard is now able to easily ramp up any territory to a more digital-friendly cloud-driven business environment.

By partnering with SilverBridge, Hollard International has modernised the operations of Hollard Botswana and improved the speed-to-market on new insurance products. can ensure the smooth migration of any of its territories into a cloud environment.

“The increased business efficiencies and streamlined processes achieved post the migration reflects the efficacy of our cloud-based policy administration system,” concludes Kuyper.

To read more about the Hollard modernisation project, access the full case study here

SilverBridge reinvents Stangen debit order environment

In a strategic move designed to improve the collection of monthly premiums and the customer experience, Stangen partnered with SilverBridge for the development of a new debit order solution that would be integrated into the Exergy policy administration environment of the niche life insurer.

“We were reliant on an alternative debit order premium collection system but started encountering several challenges with it. For example, manual intervention was necessary on some aspects that not only impacted on the integrity of the data, but also resulted in the non-collection of some premiums. Additionally, there were technical constraints in terms of file structures and layouts,” says William Harris, COO at Stangen.

Another consideration was around the use of Debicheck that requires financial institutions to comply with certain regulations when dealing with a debit order premium instruction. This resulted in Stangen investigating more effective ways of managing its debit orders.

Stangen has a good relationship with SilverBridge with the Exergy implementation and reached out to the organisation to develop a new debit order solution. The core SilverBridge development and client teams worked closely with the Stangen representatives to make sure the new debit order functionality would address all their unique requirements.

As part of the project, SilverBridge used a re-iterative process during design and testing. This resulted in the development of a more streamlined and effective debit order collection process that could be implemented at Stangen.

“Given our knowledge of the customer’s environment and their requirements of integrating the debit order process with Exergy, our team came up with an innovative solution that would support two different collection systems,” says Wouter Mathlener, Implementation Consultant at SilverBridge.

The first is developed around the Naedo principle. This sees the system periodically striking the relevant bank account on the collection date. The debit will take place as soon as funds are available. If the funds are not available on this first strike, the account will automatically be struck until such time that funds are available. The second system is built on the ‘same day collection’ principle. This is where premiums are collected only on the specified instruction date with no other date permitted.

“As part of our work with Stangen, we implemented a comprehensive data checking facility to ensure the integrity of the data would not be compromised as was the case with the previous, manual-driven environment. Using our solution, Stangen was able to streamline its premium collection process and secure the tracking and reconciliation of its data,” adds SilverBridge’s Mathlener.

Stangen’s Harris says the SilverBridge solution provides the insurer with a platform for growth.

“As a result of our new debit order environment, we have been seeing improved business efficiencies. And with debit orders now being processed as instructed by our clients, their experience has also improved due to us eliminating any missed premium collection dates. Furthermore, Stangen now has a platform to implement Debicheck,” says Harris.

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