SilverBridge and Astute Financial Services have partnered to deliver a fully automated intelligent claims processing solution. It uses artificial intelligence (AI) modelling to replicate the insurance expert’s decision-making, enabling claims to be processed in real-time, while providing maximum risk oversight.
Introducing full automation of the claims process, including both internal and external risk scoring and intelligent decisioning. This enables straight through processing (STP) of insurance claims.
The collaboration between SilverBridge and Astute presents insurers with the opportunity to improve customer experience whilst mitigating risk. The solution improves business efficiency, allowing staff more time to attend to higher value tasks.
The Fraud Risk Management solution includes direct integration into an insurer line of business system, Astute RMS (Risk Mitigation Service) scoring of the claim, and all parties associated with the claim. It features Department of Home Affairs VOPD (Verification of Personal Details) of relevant claim participants and SilverBridge AI models to create claim decisions as to whether to pay, decline, or refer claims.
The AI modelling process virtualises expertise of the best decision-makers at an insurer thereby ensuring expert attention can be given to every claim processed within the organisation. These models are continually assessed to ensure they make the best decisions possible. They can quickly be retrained and redeployed in reaction to market changes with no impact on existing business processes.