Disclaimer and Privacy Policy – Silverbridge

Website Terms of Use

Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use; which together with our privacy policy govern SilverBridge Proprietary Limited and its subsidiaries relationship with you in relation to this website.

Our registered office is at Pegasus building, Ground floor, 118 Mercy Avenue, Waterkloof Glen, Pretoria, 0048.

If you disagree with any part of these terms and conditions of use, please do not use our website.

"We” or “us” or “our” refer to SilverBridge Proprietary Limited, a South African registered company, registration number 1995/006315/06 and its subsidiaries namely; Rubix Digital Solutions (Pty) Ltd, Connect Software Services (Pty) Ltd and Cirrus Managed Services (Pty) Ltd.

Should you apply for any products or services on this website, you consent and submit to the jurisdiction of the courts of the Republic of South Africa with regards to all proceedings, actions, applications instituted by either party against the other and in any way arising from any of the stated terms and conditions.

The information contained on this website is to provide you with information about Silverbridge and its subsidiaries; our products and services. It is subject to change without notice. The information provided on this website should not be treated as investment or professional advice. We do not provide any warranty or guarantee, expressed or implied, as to the accuracy, availability, completeness and suitability of the information and products found or offered on this website for any purpose. You acknowledge that such information and products may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors fully permitted by law.

While we have taken care to ensure that the content of this website is accurate and up to date, this website and the services accessible on this website are provided “as is” your use of any information, products or services on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

“We” reserve the right in our sole discretion to amend this website, the products, the information described on this website and the terms and conditions from time to time and you agree that you will review the terms whenever you visit our website for any such amendments.

“We” reserve the right in our sole discretion to amend this website, the products, the information described on this website and the terms and conditions from time to time and you agree that you will review the terms whenever you visit our website for any such amendments.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, logos, and graphics. You are authorized to view and download, print and make copies of such printouts if you use the material for personal and non – commercial purposes only. You may copy the content to individual third parties for their personal use, but only if you acknowledge this website as the source of the information and /or materials.

You may not without our expressed written consent distribute or commercially exploit the content.

We make no warranty as to the operation, availability or functionality of this website and we further make no warranty that the information and products available on this website are free of viruses, destructive materials or any other data which may corrupt or compromise the operation or content of your computer system, computer network, hardware or software. Under no circumstances will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, resulting from the use of this website.

Every effort is made to ensure that this website is consistently up and running. However, we take no responsibility for, and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Unauthorized use of this website may give rise to a claim for damages and/or criminal offence.


In this policy - “we” or “us” refer to SilverBridge Proprietary Limited, a South African registered company, registration number 1995/006315/06 and its subsidiaries namely; Rubix Digital Solutions (Pty) Ltd, Connect Software Services (Pty) Ltd and Cirrus Managed Services (Pty) Ltd.

Our registered office is at Pegasus building, Ground floor, 118 Mercy Avenue, Waterkloof Glen, Pretoria, 0048.

We are unconditionally committed to protect your privacy and to keep your information confidential. We understand that all users of our web site are concerned that their data will not be used other than their intent and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with the South African laws and with the laws of all jurisdictions of which we are aware. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

If there are anything in our policy that you do not agree with we suggest that you leave our web site immediately.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

SilverBridge Proprietary Limited may change this policy from time to time by updating this page. Please ensure that you review this page from time to time to ensure that you are familiar with the contents.

This updated policy is effective from 25 May 2018.

1. Business and personal information that we collect:

We collect personal information as part of providing Services to all of our users. Upon becoming a user of our Services, we will only collect information that you voluntarily authorise for submission. Personal Information may include information you report about yourself and/ or information collected from devices or third parties. We vigorously believe in keeping confidential all personally identifiable information that identifies an individual, including your past, present, or future physical or mental health condition.

Account Information. We may collect personal information that includes, but is not limited to, identifying data such as name, email address, password, and address information in order to set up and manage your account. If our Services are provided by your employer or your employer’s service provider, your personal information may be forwarded to set up our Services for your use. Depending on the Services used, and your location, we may also collect your South African Identity number, passport number, National Insurance number, Social Security number, date of birth, current benefit coverage, and other official identifiers, such as a driver license number.

Health Information. We may collect information such as personal activities, health and wellness data, medications, tests, medical records, and health issues submitted through the Services. We will only use this information for the purposes to which you expressly consent.

Sensitive Information. Certain information you provide is considered sensitive information and may include genetic information, HIV testing or status, mental health, race, ethnicity, and sexual orientation. This information may be recorded in information shared with us by a third party such as a doctor. We will only use this information for the purposes to which you expressly consent.

Device Information. We may collect device identifiers such as serial number, device type, IP address and browser type, language preferences and location, operating system, date and time of your access, internet service provider or mobile carrier, internet domain and host name, and referral URL. Cookies and Similar Technologies. We use cookies and similar technologies as described in our Cookie Policy. We recommend that you review that policy to learn about our practices and the controls available to you.

Profile Information. We collect the information that you voluntarily enter into a user profile. This may include pictures, nicknames, and other personal details. This information is available to third parties that you consent to sharing your personal information through our Services.

Research and Studies Information. Your personal information is collected when you voluntarily participate in research and studies through our Services.

2. Information for your use of services:

We collect information related to your use of our Services, such as which healthcare provider you use, which menus you use, pages you view, or search results you click on. You may interact with our support team during the use of our Services, in which case, we would collect information about your communications.

If you visit the Site, whether or not you become a user of our Services, be advised that we will maintain web logs to record data about all visitors and customers who use this Site and interact with the Services, and we will store this information. These logs may contain IP address information, types of operating system you use, the date and time you visited the site, and, if you are a user of our Services, information about the type of any personal tracker or other device or service you connect to the Services and information about the data uploaded from any such device or service.

All web logs are stored securely and have restricted access by a very limited number of employees that have to adhere to strict guidelines regarding user data security and privacy.

3. How we use your information:

We use your personal information to provide Services to you. Examples of how we use your information include:

▯ Authenticating your identity and access to the Services so you can share your personal information with the third parties of your choice;

▯ Restricting access to your personal information;

▯ Collecting personal information entered by you, imported by you (e.g., from a device) or authorised by you (e.g., blood test results from a lab);

▯ Transmitting information to a third party that you authorize to receive your personal information through our Services;

▯ Creating an export of your personal information based on your authorisation;

▯ Sending you account notifications and updates about your Services;

▯ Building new Services and improving existing Services;

▯ Conducting scientific and statistical research and studies;

▯ Troubleshooting our Services or enforcing Terms of Service use; or

▯ Detecting and protecting against error, fraud, malicious activity, or other suspicious or criminal activity.

4. How we share your information:

We do not sell, lease, or rent your individual-level information to any third party, including our customers, without your consent. In certain circumstances we may share your personal information with third parties without further notice to you, as set forth below:

▯ Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share personal information with vendors and service providers, including providers of hosting services, cloud services and other information technology services providers, email communication software services, access management services, data visualisation services, and web analytics services. Pursuant to our instructions, these parties will access, process or store personal information in the course of performing their duties to us. We require each of our vendors and service providers to enter into a Data Privacy Agreement with us.

▯ Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganisation, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider (collectively a “Business Transfer”), your personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.

▯ Legal Requirements: We disclose personally identifiable information about you as required or permitted by law, including complying with legal process. We fully cooperate with law enforcement agencies in identifying those who use our Services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any law, regulation, or government request. We reserve the right to release personal information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Service, even without a subpoena, warrant or court order, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate our Services or to protect our rights or property, or that of our affiliates, or our officers, directors, employees, agents, third-party content providers, or licensors. We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful. If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the email address in our records unless doing so would violate the law or unless you have not provided your email address to us.

5. Information you share with others

You can share information to others through our Services by (i) exporting a copy of your personal information, (ii) sending your personal information to customers, health care providers, or other third parties you authorize to receive your personal information through the Service, and (iii) other features that may be offered through our Services. Within our Services, sharing personal information with third parties such as a doctor requires your consent. You provide consent to sharing through the settings in our application. You may also participate in research or clinical studies by providing express consent.

▯ When you decide to disclose your personal information to customers, doctors, other healthcare professionals, family members, or other individuals, whether or not you are using our Services, these third parties may store, process or use your personal information differently than from what we describe in our Privacy Policy. Please review the section “Protecting Your Personal Information” and review the privacy policies of third parties with whom you share your personal information.

▯ Customers may use the personal information you elect to share with them in accordance with your authorisation and/or display your data to you in a more usable format. Depending on the service provided by the customer, it may be integrated with data about you from one or more other sources as well (e.g., a dashboard showing exercise data together with test data extracted from personal health records).

Automated Decision Making. For some Services that we provide, and only in cases where you have provided your explicit consent, we will continuously update your account in almost real-time using information you provide to us from various t sources. As an example, if you have consented to us using health information from your Apple Watch, we will use this to automatically and continually update your health score on our app.

Anonymised Data Sharing. We may use and share your anonymized or aggregated information for services improvements, public health, research, analytics and other legally permissible purposes.

Transfer of data overseas. Date collected from you is stored and hosted in the United Kingdom. No transfer of your data will take place overseas.

6. Your domain name and e-mail address

This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

7. Information you post on our website

Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.

8. Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

9. Note on padlock symbols and other trust marks

Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. Others are more concerned to take our money than to provide a useful service. We do not handle information about your credit card so do not subscribe to any such service.

10. Third party content

Our web site is a publishing medium in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel, it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we do not make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think, your complaint is vexatious or without any basis, we shall not correspond with you about it.

11. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly compiled from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

12. Content you provide to us with a view to be used by third party

If you provide information to us with a view to it being read, copied, downloaded or used by third parties, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, you have no control whatever as to how it is used.

13. Cookies

We uses cookies and other similar tracking technologies (such as pixels, plugins, scripts, tags and device fingerprinting (which we collectively refer to as "cookies" in this Cookie Policy)) on our websites and apps.

Policy as our "Websites and Apps"). We use cookies to ensure that our Websites and Apps work properly. We also like to use cookies to improve and personalise your visit to our Websites and Apps, understand how you use our Websites and Apps, and for our advertising purposes.

▯ This Cookie Policy describes:

▯ What Cookies are

▯ Our use of Cookies

▯ How long Cookies last for

▯ How you can manage Cookies used on our Websites and Apps

What are Cookies?

Cookies are small text files placed on your device when you visit a website. Cookies are useful because they allow a website to recognise your visit, collect information about your use of that website and to provide you with a more personalised web experience. Cookies contain information that is transferred to your device's hard drive (or random-access memory in the case of session cookies) and some cookies may collect personal data about you. You can find more general information about cookies at: www.aboutcookies.org or www.allaboutcookies.org

You can find out about the different types of cookies used on our Websites and Apps below. You should be aware that refusing some types of cookies may impact your experience of our Websites and Apps. You can change your cookie preferences at any time via our Cookie Preference Centre by clicking on the Manage Cookies link in the footer.

Our Use of Cookies

We want you to understand the different types of cookies that are used on our Websites and Apps. We use a variety of types of cookies for the following purposes:

Strictly Necessary Cookies: these cookies are essential to enable a user to move around our Websites and Apps and use their features, such as accessing secure areas of our Websites and Apps. Without these cookies, a user could not perform basic functions or services they have asked for. These cookies may be set automatically when pages load, or as a result of a user request that cannot be fulfilled without the use of the cookie.


▯ User input cookies: these first party user input session cookies are typically used to keep track of the user’s inputs when completing online forms over several pages of a website.

▯ Authentication cookies: these are used to keep a user logged in during a browser session

▯ User centric security cookies: these cookies are used to increase the security of the service that has been explicitly requested by the user. For example, cookies used to detect repeated failed login attempts on a website, or other similar mechanisms designed to protect the login system from abuse.

▯ Fraud detection cookies: these cookies to help us identify suspicious behaviour on our website so we can detect and prevent fraud.

▯ Load balancing session cookies: these cookies enable distribution of the processing of web server requests over a pool of machines instead of just one. The information in the cookie has the sole purpose of identifying one of the communication endpoints (one of the servers in the pool) and is thus necessary to carry out the communication over the network.

▯ Multimedia player cookies: these cookies are used to store technical data needed to play back video or audio content, such as image quality, network link speed and buffering parameters.

▯ User interface customization cookies: these cookies are used to store a user’s preference regarding a service across web pages and are not linked to other persistent identifiers such as a username. They are only set if the user has explicitly requested the service to remember a certain piece of information, e.g. the user selects a language preference on a multilingual website by clicking on a button.

Performance Cookies: also called ‘analytics’ cookies, these cookies collect information about how users in general use a website, for instance which pages users go to most often, and if they get error messages from web pages. These cookies may provide website owners with statistical information about the website which can be used for performance measurement and improvement.

This includes activities like counting page visits, dwell time, bounce rates, technologies used to access the site, and page load speeds.

Functionality Cookies: these cookies allow our Websites and Apps to remember choices users make (such as username, language or the region the user is in) and provide enhanced, more personal features. They are generally there to support site functionality that is visible or advantageous to the user or their experience of the site.

This includes elements of remembering a user on subsequent visits to a website and personalising what they see, and enhanced functionality like surveys, commenting and rating systems, and user preferences.

Targeting/ Advertising Cookies: hese cookies are set by digital advertising businesses for the purposes of managing the performance of adverts and offers, displaying adverts, and/or building user profiles to determine the display of adverts elsewhere. They may be used to limit the number of times a user sees an advertisement as well as help measure the effectiveness of an advertising campaign.

These cookies may also be used to tailor direct communications with you, for example, to send you automated emails relevant to your interests, unless you have opted out of receiving marketing materials from us.

Use of Cookies by Third Parties

Please note that the following third parties may also use cookies. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be performance cookies or advertising cookies:









We are not responsible for third parties' use of cookies.

How long do Cookies last?

Except for essential cookies, the cookies we use on our Websites and Apps expire as follows:

Session cookies: these are created temporarily in your browser's subfolder while you are visiting a website and are automatically deleted when you leave the website.

Persistent cookies: in contrast to session cookies, persistent cookies are re-activated when you return to the same website, and remain in your browser's subfolder until they expire (usually after 12 (twelve) months).

How to Manage Cookies on our Websites and Apps

Cookies do lots of jobs on our Websites and Apps. However, most browsers and, in some cases, the settings on your mobile device, allow you to disable them if you would like to.

You can also update your cookie preferences at any time via our Cookie Preference Centre by clicking on the Manage Cookies link in the footer. If you switch off cookies that you've previously accepted, then for technical reasons those cookies will not be deleted. To delete cookies from your browser, we recommend that you clear your browser data.

If you disable cookies, you may find that you have a less personalised experience on our Websites and Apps and that certain parts of our Websites and Apps do not work at all or do not work correctly.

Each browser is configured differently. To disable cookies via your browser settings, you should follow the instructions given by the publisher of your browser. As of the date of this Cookie Policy, these instructions are available for commonly used browsers through the following links (note that clicking the links will open in a new window, and we are not responsible for the content of external websites):

▯ If you use Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

▯ If you use Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

▯ If you use Safari: https://support.apple.com/kb/ph21447?locale=en_US

▯ If you use Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

▯ If you use Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

▯ If you use different devices, make sure you configure the settings of the corresponding browser according to your preferences.

Your mobile device may provide settings that allow you to express the choice not to have information about your use of mobile ads used for interest-based advertising purposes. On your iOS device, this is called “Limit Ad Tracking,” and on your Android device, it is called “Opt out of Ads Personalisation” or “Opt out of interest-based ads.”

14. Sending a message to our support system

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.

15. Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

16. Affiliate information

This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.

17. Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

18. Compliance with the law

This confidentiality policy has been compiled to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

19. Data may be “processed” outside South Africa

Our web sites are hosted in South Africa. We also use outsourced services in countries outside South Africa from time to time in other aspects of our business. Accordingly, data obtained within South Africa may be “processed” outside South Africa and data obtained in any other country may be processed within or outside that country.